General Information

At The Concord Group, we know that our most important assets are our customers. Understanding what our customers want and need gives Concord Group the edge in this competitive business. Whether it is a simple question or assistance in filing a complex claim, The Concord Group and our independent local agents always provide superior Customer Service.

Your Policy

If you have questions or need to make changes to your policy, your agent should always be your primary contact. However, if necessary, you can contact any of our friendly Customer Service Representatives at (800) 852-3380 x6333 Monday through Friday 8:00 a.m. to 4:30 p.m.

After Hours
If you wish to leave a message after hours, you may call our automated messaging center at (800) 852-3380. Your call will be returned the next business day. If you are calling to report a claim after hours, see our Claims section.

Glossary
Sometimes it may seem as if the insurance industry has a language all its own. Click here to decipher acronyms and find definitions for various insurance terminology.

Important Links:

If you have questions or concerns about insurance regulations in your state, you can find more information at the links below.

State Registries of Motor Vehicles

Maine: http://www.state.me.us/sos/bmv/

Massachusetts: http://www.state.ma.us/rmv/

New Hampshire: http://webster.state.nh.us/dmv/

Vermont: http://www.aot.state.vt.us/dmv/dmvhp.htm

State Insurance Department Links

New Hampshire Insurance Department
http://www.state.nh.us/insurance

Vermont Department of Banking & Insurance
http://www.bishca.state.vt.us/

Maine Insurance Department
http://www.state.me.us/pfr/ins/ins_index.htm

Massachusetts Division of Insurance
http://www.state.ma.us/doi/

Other information for consumers can be found at

Insurance Institute for Highway Safety
http://www.hwysafety.org/

For information on how the insurance industry works to prevent fraud, check out this website:
http://www.nicb.org