Title - Physical Damage Claims Adjuster - MA

Physical Damage Claims Adjuster - MA

Breadcrumb - Physical Damage Claims Adjuster - MA

Career Opportunities Claims Careers Physical Damage Claims Adjuster - MA

Job Description - Physical Damage Adjuster - MA

As a leading regional provider of personal and commercial property and casualty insurance, The Concord Group helps protect what matters most—from the homes and cars that families rely on to the small businesses that help communities thrive. It’s a role we take seriously, and it's one we know well: Concord Group Insurance Companies has a rich, 90-year history of making an impact in our policyholders’ lives. But we do more than provide peace of mind and helping hands in times of need. Our positive work environment, competitive benefits, and rapid growth also make The Concord Group a great place to build your career. If you like sharing your bright ideas, forging strong relationships, and contributing to your community, The Concord Group may be the right place for you.

This position is located in Westborough, MA.

Job Summary:

This position involves the investigation, evaluation and settlement of assigned claims involving Physical Damage claims and other related features.

  • Take loss reports directly from insureds and/or claimants and/or their representatives

  • Assist with handling of miscellaneous phone calls coming into the office

  • Appropriately handle incoming correspondence on assigned claim files

  • Investigate assigned claims – confirm coverage – verify damages-determine liability

  • Evaluate and settle assigned claims based upon the results of the investigation

  • Other related duties as assigned by supervisor including but not limited to providing assistance during CATs or other unusual spikes in claim volume

Qualifications and Skills:
  • Multi-line adjuster’s license as required in our operating territories or ability to obtain licenses 

  • 3 years of experience handling Physical Damage Claims

  • Commercial Lines experience a plus

  • College degree preferred

  • Excellent understanding and skill level of claim handling and customer service

  • Ability to meet continuing education requirements for licensing purposes

  • Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate

  • Proficient in PC Windows environment

  • Excellent organizational and communication skills

We have an excellent benefit package including Medical, Dental, 401k, Life Insurance, Vacation, Paid Holidays and many others.  Interested applicants should send a cover letter and resume in confidence to: E-mail HR@concordgroupins.com .  Please be sure to put the title of the job on the “subject” if sending an e-mail. Attn: Human Resources, The Concord Group Insurance Co., 4 Bouton Street, Concord NH 03301. 


The Concord Group is an Equal Opportunity Employer.  The Concord Group participates in E-Verify.

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Interested in a Career at The Concord Group?

The work our dedicated associates do at The Concord Group makes a difference in the lives of our customers, community and partners.

How to Apply