Title - Physical Damage Unit Supervisor

Physical Damage Unit Supervisor, Maine

Breadcrumb - Physical Damage Unit Suvervisor, Maine

Career Opportunities Claims Careers Physical Damage Unit Supervisor, Maine


As a leading regional provider of personal and commercial property and casualty insurance, The Concord Group helps protect what matters most—from the homes and cars that families rely on to the small businesses that help communities thrive. It’s a role we take seriously, and it's one we know well: Concord Group Insurance Companies has a rich, 90-year history of making an impact in our policyholders’ lives. But we do more than provide peace of mind and helping hands in times of need. Our positive work environment, competitive benefits, and rapid growth also make The Concord Group a great place to build your career. If you like sharing your bright ideas, forging strong relationships, and contributing to your community, The Concord Group may be the right place for you.

Job Summary:

This position is responsible for the leadership and management of the Maine Auto Physical Damage Claims Unit, overseeing the investigation and settlement of Personal Automobile and Commercial Automobile Claims. Primary responsibilities include leadership, development and oversight of the unit including personnel resources, business processes and associated technologies, external vendor and agency relationships.

  • Lead an experienced team of claims professionals by guiding, monitoring, and facilitating the achievement of unit performance objectives.

  • Reinforce the vision, strategy and goals of the company to the unit.

  • Identify areas of improvement for internal workflow efficiency to maintain the unit’s high customer service standards.

  • Conduct employee performance evaluations; mentor and facilitate the career development of Auto Physical Damage Unit team members.

  • Maintain a collaborative and positive environment within the unit including recognition, reward, constructive feedback, and regular unit meetings.

  • Perform Best Practices quality file reviews of claims for unit personnel to be included in their performance evaluations.

  • Assist in the adjustment of claims that are referred for supervisory action.

  • Other duties as assigned.

  • Multi-line adjuster’s license as required in our operating territories.

  • 5 years experience in automobile physical damage claims handling.

  • BA/BS degree preferred.

  • 2 years of supervisory and people management skills preferred, but not required.

  • Excellent understanding of claim handling and customer service.

  • Ability to meet continuing education requirements for licensing purposes.

  • Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate.

  • Proficient in PC Windows environment.

  • Excellent organizational and communication skills.

We have an excellent benefit package including medical, dental, 401k, life insurance, vacation, paid holidays, and more. Interested applicants should send a cover letter and resume in confidence via email to: HR@concordgroupins.com. Please be sure to put the title of the job on the email subject line if sending an e-mail. Cover letters may be addressed as follows: Attn: Human Resources, The Concord Group Insurance Co., 4 Bouton Street, Concord, NH 03301.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.

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Interested in a Career at The Concord Group?

The work our dedicated associates do at The Concord Group makes a difference in the lives of our customers, community and partners.

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