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claims
Claims

We understand that suffering a Loss can be a very unpleasant experience. Concord Group provides a full service Claims Office in Maine, New Hampshire and Vermont. All Massachusetts claims are handled from our New Hampshire Claims Office. We are fortunate to have a staff of experienced Adjusters and Appraisers to serve you. Our goal is to provide fast, fair and efficient service while maintaining the highest standard of integrity.

Our Claims Cash Card program provides policyholders with instant, convenient access to emergency claims payments.  So, instead of paying out-of-pocket for expenses, or waiting for a claims check to clear, you use the Claims Cash Card to pay emergency expenses. 

Concord Group Claims Offices :

Maine Claims Office
Phone 1-800-482-7443
Fax (207) 784-2116

Massachusetts Claims Office
Phone 1-800-888-6050
Fax (603) 225-5659

New Hampshire Claims Office
Phone 1-800-888-6050
Fax (603) 225-5659

Vermont Claims Office
Phone 1-800-660-3838
Fax (802) 229-6357

What Should You Do If You Have An Auto Accident?

  • Contact the police. Be sure to advise them of any injuries so medical assistance can be obtained right away.
  • Move away from the vehicles for safety reasons and warn any other motorists of the potential hazards.
  • Gather information to include the names, addresses and phone numbers of all the other drivers, passengers and witnesses. The year, make, model, color and registration number of all vehicles involved is very important. Don’t forget to obtain insurance information from all parties involved in the accident to include the insurance company name and policy numbers.
  • Obtain the investigating police officer’s name and ask for a copy of the police report.
  • Report the accident to us by either calling your Agent or our Claims Office. (See above.)

What Should You Do If You Have A Homeowners Loss?

  • Report any break-in, burglary or theft Loss immediately to your local police.
  • If necessary, call the appropriate emergency personnel immediately (i.e.; fire department or ambulance).
  • Make temporary repairs and take reasonable measures to protect your property from further damage.
  • Save receipts and keep a record of any costs associated with the Loss.
  • Prepare a list of lost or damaged items.
  • Report the Loss to us by either calling your Agent or our Claims Office. (See above.)
 
   
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