At The Concord Group, 2024 was a year of meaningful growth, exceptional performance, and lasting investment in our greatest strengths—our associates and our independent agency partners.

With a clear direction and steady footing, we navigated challenges and delivered one of the most successful years in our company’s history.

Throughout the year, we also focused on the tools and infrastructure that support our work. Investments in IT and workflow systems increased efficiency, enhanced security, and strengthened the user experience.

Our commitment to fostering an environment of growth for our people remained a priority. Every associate was equipped with a Career Development Plan and a newly designed job description. We hosted eight interns and expanded general professional development offerings, including leadership training programs.

That same culture of growth was reflected in how our associates invested meaningfully in their local communities. Through the annual United Way campaign, associate contributions increased by 30 percent—an effort proudly matched by the company. We also continued to strengthen our Peak Performers program, recognizing eight associates and 13 agencies for their excellence and dedication to our mission.

Not every moment of progress is easily measured—but it’s often the steady, everyday efforts and the strong relationships behind them that allow us to keep moving upward. Our partnerships with Auto-Owners, our independent agents, our policyholders, and one another have been essential to our success.

As we look ahead to 2025, we do so with confidence in our direction, pride in what we’ve achieved, and a commitment to keep climbing—together.  

—The Concord Group Executive Team