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Auto Claims

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Reporting Steps

If you’re involved in a car accident, our main goal is to get you back on the road as soon as possible.

Call emergency services immediately if the automobile accident is serious. If no emergency is present, follow the steps below to help us ensure your claim is handled quickly and efficiently.

Obtain the name, address, insurance information and license plate number of other driver(s) involved in the accident.

Also, get the names and addresses of any witnesses of the accident.

Call the police. Do not discuss the details of the accident with anyone, except the investigating officer. Do not make any admissions or offer any payments.
Take photos (or videos) of all vehicles involved.
Contact your agent or The Concord Group as soon as possible.
If you are calling after normal business hours, please use the number for your location listed below. Our After-Hours Service will readily assist you in reporting your claim.

Maine Claims Office
800-482-7443

Massachusetts Claims Office
800-422-5246

New Hampshire Claims Office
800-888-6050

Vermont Claims Office
800-660-3838

How Do I Report A Claim - Gray

How Do I Report a Claim?

To report a claim, you may do so by either contacting your agent or The Concord Group directly. 

Report a Claim