Agents - Concord Group Insurance
I want to commend The Concord Group for their exceptional service to their clients. Whether it’s a claims, billing or underwriting inquiry, the respective individuals are always prompt in answering any questions or concerns. They possess the requisite knowledge and rectify matters quickly in the best interest of all stakeholders and take all inquiries seriously. It’s been a wonderful partnership and I look forward to many more years of working with The Concord Group.
My agency has worked with The Concord Group for over 15 years. Initially we contacted them as a Personal Lines Carrier but over the last 10 years they have become an integral part of our Commercial Lines success. Our producers find their underwriters responsive and knowledgeable, our CSRs receive quick and accurate answers on their questions, and our Marketing Rep keeps us up-to-date on developments at Concord Group and within the insurance market. In the current environment with customer service lacking in many industries, The Concord Group stands out in the crowd. With many insurance carriers reducing their appetite for business we’ve found The Concord Group to be consistent in their underwriting. Essentially, they are a great partner for us!
The Insurance Industry is all about relationships. Relationships with our fellow team members, our clients, and our carriers. When we had a situation where a property didn’t quite fit in the box – The Concord Group was able to help us think outside of the box to keep the property covered, keep our clients happy, and keep a great risk on the books. With The Concord Group there is always an open door, an answered phone call or a returned email. They truly want to help our local communities do better and achieve more. I’m thankful to have a partnered carrier in The Concord Group by my side.
For decades, The Concord Group has consistently provided exceptional service to their clients. They are a trusted partner, never wavering in their commitment to provide thorough, prompt, and respectful service. The majority of our clients have been with them for over 15 years. The longevity of these relationships illustrates the level of satisfaction and appreciation that is felt by their clients. At the most critical times in life, you need assurance that your insurance company will respond swiftly and professionally-The Concord Group is that company.