Multi-Factor Authentication (MFA)

What is an Authenticator App?

An authenticator application (app) is a program you can download from the App Store or Google Play onto your smartphone or desktop to conveniently complete multifactor authentication for your sign in. These apps can generate a randomized one-time code to complete your authentication process. Our MFA process is compatible with authenticator apps you may already be using.

What Authenticator App Should I Use?

There are several authenticator apps to choose from. It’s important to find a reputable and secure option.  When you are looking for an authenticator app to use, consider the following:

  • Account backup

  • Screenshot capability (This may be a security vulnerability).

  • Smartwatch or other security device functionality

  • Star rating in the App Store of Google Play

Can I Use the Concord Customer Center App for Authentication?

Yes, our Concord Customer Center mobile app now includes built-in support for multi-factor authentication (MFA). This means the app can function as an authenticator, allowing you to receive secure push notifications or generate one-time codes for account verification, similar to third-party apps.

If a Third-Party Authenticator App Requires Payment, Who is Responsible for Paying?

Each user is responsible for payment of charges related to their use of the authenticator app they select.

Popular Authenticator Apps*

By clicking the links below, the user will leave the Concord Group Insurance site and go directly to a third-party vendor site not under Concord’s control.

*Disclaimer of Endorsement and Liability: Concord Group Insurance does not endorse or warrant any specific MFA application. The MFA options referenced are for illustrative purposes only. Users are solely responsible for selecting, configuring, and maintaining their chosen MFA solution. Concord Group Insurance disclaims all liability for any errors, failures, or security issues arising from the use of third-party MFA applications.